CONTINUOUS IMPROVEMENT
Coming JAN 2022
What is Continuous Improvement?
The definition of continuous improvement is pretty simple: it’s simply an ongoing, in other word, continuous, effort to improve or make something better.
In business, this can mean a wide variety of things, including the products and services offered by an organization, as well as any and all processes they use, both internal and external.
Benefits of Continuous Improvement:
Cost savings
Less waste
Increased operational efficiency Increased Customer satisfaction Decreased capital requirements and inventory levels
Improved sharing of knowledge and organizational learning
Increased product/service quality
Shorter feedback loop and time to value creation
Improved culture and employee engagement
What are we doing?
BWI is forming a coalition made up of Co-Hearts from all workgroups to improve our overall business. We will meet at least once a month to come up with new processes and ways to implement change at BWI. We will use various methods to educate ourselves on techniques to improve. We will use the Lean Methodology as well as some basic project management principles, all while working with the projects team in Dallas.
OUR FIRST PROJECT
We've Added Music To The Ticket Counter
Studies show that music makes us feel good! It helps to increase productivity and create a unique, warm welcome for our Customers, internal and external alike. And we all know that the first part of the hospitality wheel is to WELCOME!
We know that music is pleasurable. Many music psychologists have described mechanisms through which music impacts our ability to connect with one another—by impacting brain circuits involved in empathy, trust, and cooperation.
An article from Berkeley suggest that music has the ability to increase social bonds by:
Increasing contact, coordination, and cooperation with others.
Giving us an oxytocin boost.
Strengthening our ”theory of mind” and empathy.
Increasing cultural cohesion.
CI
REQUEST LINE
The music at the ticket counter is powered with 4 Rocksteady speakers that sync to one another. A power source has been added near the bag drop area and is out of the way of foot traffic. The speakers are connected to an ipad that streams custom playlists. The first playlist is for the holidays and the others will be added after. Please note that music may not come from any other sources.
The music is here to stay. With that being said we are giving you to opportunity to submit music request. We will process the requests weekly and update the playlist accordingly. Click the button below.